Contact Customer Service

Phone: (714) 833-5293
Email: chad@ar15upperreceiverparts.com
Address:
Vytamenc Tactical
3150 E. La Palma Suite F
Anaheim CA 92806

Store Hours:
Monday - Friday 10am to 5pm
Saturdays - Closed
Sundays - Closed

Shipping Policy
Vytamenc Tactical LLC ships exclusively USPS. Signature Required is automatically selected for any package $100.00 and over. Overnight shipping is available at request, additional fees apply. All orders must be in before 9:00 a.m. (PST) time to be eligible for overnight shipping options. Any expedited shipping orders received after 9:00 a.m. will go out the next business day. Vytamenc Tactical assumes no liability on orders not delivered on time by the usps. Orders are processed in the order that are received. Tracking numbers are provided via email automatically at the time of shipment From the USPS. tracking number can also be found on your account on the website. We ship to APO addresses via USPS priority. We ship to physical US and US APO addresses only. We do our best to ship orders within 72 HOURS if they are in stock, however it is NOT guarantee. UNDER NO CIRCUMSTANCES DO WE SHIP TO ANY OTHER ADDRESS BUT THE BILLING ADDRESS ON THE ACCOUNT

Return and Exchange Policy
All custom work completed by Vytamenc Tactical is considered a final sale. All products returned to Vytamenc Tactical LLC must have a Return Merchandise Authorization Number (RMA) issued by Vytamenc Tactical LLC clearly marked on shipping carton or shipment will be refused. Call Vytamenc Tactical LLC for a RMA and shipping instructions before returning any merchandise. Products ordered in error may be returned to Vytamenc Tactical LLC if a request is made within 30 days of receipt of order. All products returned must be in new, unused condition in the original packaging. Return freight must be pre-paid. A 25% Restocking fee will be deducted from the credit issued. Products shipped in error by Vytamenc Tactical LLC. May be returned if a request is made within 30 days of receipt of order. A credit or replacement will be issued at the original price paid including all freight. No returns or exchanges will be issued on products or products used to manufacture 80% frames or lower receivers

How To Make A Return
• Please contact us first at: chad@ar15upperreceiverparts.com
• Ship the item back in the original packaging. If that is not possible, please wrap the item in bubble wrap or other quality padding and place in an appropriate box. The item must be securely wrapped inside the box during transport as we will not be responsible for shipping damages, and please obtain tracking information in case the package is lost in transit.
• Include RMA form(downloadable from our web site) containing all contact info including your name, shipping address, phone number and email, and reason for the return (include as much information about the firearm, ammo, spent brass and usage environment for defective returns).
Please include a copy of the receipt if possible as well.
• Packages must be returned prepaid by the customer- we do not accept COD packages. All refunds will be applied to the credit card used for the original purchase or, if the product was purchased elsewhere, store credit will be issued. You should allow one to two billing cycles for the refund to appear on your statement.  shipping cost both to and from Vytamenc Tactical LLC are the customers responsibility.
•  If returning a upper receiver for cycling or jamming issues please please include the ammo which you use in the box (20 rounds) please include spent brass. please remove all detachable items from the upper i.e. rail section, sights, scope, flash lights,

Privacy Policy

What information do we collect?
▪       We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or      participate in another site feature.
▪       When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
▪       We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
▪       Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
▪       To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
▪       To allow us to better service you in responding to your customer service requests.
▪       To quickly process your transactions.
▪       To administer a contest, promotion, survey or other site feature.
▪       If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Del-Ton, Inc. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. 

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent
By using our site, you consent to our privacy policy.